Apparel and Accessories

Can I add a gift message to my apparel / accessories order?
No. Since these items ship directly from our partners we are not able to add custom gift messages.
Fri, 12 Mar, 2021 at 3:54 PM
How do you ship apparel / accessories orders?
All of our orders ship via USPS priority mail.
Fri, 12 Mar, 2021 at 3:55 PM
Can I pay extra to expedite my order or shipping?
No. At this time we only offer our 5 business day turnaround and priority mail shipping.
Fri, 12 Mar, 2021 at 3:55 PM
What is the refund and return policy?
All sales are final since each item is made to order. Orders cannot be refunded or exchanged. In the rare occasion an item is defective a return label will ...
Fri, 12 Mar, 2021 at 3:56 PM
Who do I contact with an issue about an apparel / accessories order?
You can contact our partners directly by calling (413) 344-9199 or email info@theswanbrothers.com with your order number. Please only contact this number if...
Fri, 12 Mar, 2021 at 3:57 PM
What is the turnaround time for apparel / accesorie orders?
Since each item is made to order, they generally ship within 5 business days.
Fri, 12 Mar, 2021 at 3:57 PM