Merchandise

Can I add a gift message to my merchandise order?
No. Since these items ship directly from our partners we are not able to add custom gift messages.
Wed, 1 Jul, 2020 at 10:18 AM
How do you ship merchandise orders?
All of our orders ship via USPS priority mail.
Wed, 1 Jul, 2020 at 10:18 AM
Can I pay extra to expedite my order or shipping?
No. At this time we only offer our 5 business day turnaround and priority mail shipping.
Wed, 1 Jul, 2020 at 10:19 AM
What is the refund and return policy?
All sales are final since each item is made to order. Orders cannot be refunded or exchanged. In the rare occasion an item is defective a return label will ...
Wed, 1 Jul, 2020 at 10:20 AM
Who do I contact with an issue about a merchandise order?
You can contact our partners directly by calling (413) 344-9199 or email info@theswanbrothers.com with your order number.
Wed, 1 Jul, 2020 at 10:20 AM
What is the turnaround time for merchandise orders?
Since each item is made to order, they generally ship within 5 business days.
Wed, 1 Jul, 2020 at 10:20 AM
When I sign up to your emails at checkout, am I signing up to your partners emails or emails from holland ridge farms?
When I sign up to your emails at checkout, am I signing up to your partners emails or emails from holland ridge farms? You would be signing up to our email...
Wed, 1 Jul, 2020 at 10:21 AM